Managing SPAM

Removing Spam

To remove spam from your Gmail inbox:

  1. Select the unwanted messages (click the checkbox to the left of each message).
  2. Click Report Spam.

To remove spam forever:

  1. Click Spam along the left side of the Gmail page.
  2. Select the message(s) you'd like to delete and click Delete forever.
  3. Or, delete everything by clicking Delete all spam messages now.

The more spam you report, the better Google will get at weeding out annoying messages.

Legitimate Email Marked As Spam

If you find a message wrongly classified as spam, you can unmark the message.

Just select the message and click the Not Spam button that appears at the top (and bottom) of your current view. Unmarking a message will automatically move it to your inbox.

If you find that some senders' messages are consistently being mislabeled as spam, you can prevent this by:

  • Adding their email addresses to your Contacts list. Gmail will deliver messages from members of your Contacts list to your inbox, unless they meet these criteria.
  • Creating a filter so the messages are never sent to Spam.

Creating a filter will ensure particular messages are never marked as spam. If you receive a message in your inbox that would have been marked as spam, but wasn't only because it matched your filter criteria, you'll see a yellow bar at the top of the message that says 'Due to a filter you created, this message was not sent to Spam.'

If the message really is spam, however, you may want to edit your filter(s) to make sure no more of the bad messages slip through the cracks.